Darplay Privacy Policy — Your Data, Our Responsibility

1 Introduction

Darplay (https://darplay.ws) is a trusted online gaming and betting platform serving players in Bangladesh. We believe protecting your personal data is one of our most important responsibilities. This Privacy Policy clearly explains what data we collect, why we collect it, how we use it, and what rights you have.

By using the Darplay website or mobile app, you agree to this Privacy Policy. Please read it carefully in full. If anything is unclear, feel free to contact our support team.

This policy is available in both Bengali and English. The English version shall prevail for legal interpretation. Darplay reserves the right to update this Privacy Policy at any time, and users will be notified of any changes.

2 What Information We Collect

Darplay collects information in several ways. The data we collect falls into three main categories:

Information You Provide Directly

When you open an account or use our services at Darplay, the information you provide directly includes:

Automatically Collected Information

Certain information is collected automatically while you use the Darplay platform:

• IP address and geographic location (down to city level)
• Device type, operating system, and browser information
• Login time, session duration, and activity on the platform
• Gaming history — games played, bet amounts, wins and losses
• Transaction history and patterns
• Data collected from cookies and web beacons

Information Received from Third Parties

In some cases, we may also receive information from third parties, such as:

• Transaction confirmations from payment providers (bKash, Nagad, Rocket)
• KYC verification results from identity verification agencies
• Referral information from affiliate partners

3 How Your Information is Used

Darplay uses your information only for specific, legitimate purposes. The main reasons we process your data are:

• 1
  Account Management

  Your information is used to create your account, verify your identity, and ensure secure login. During the KYC process, we verify identity documents to prevent fraud and misuse.
• 2
  Service Delivery & Improvement

  Your information is used to personalize your gaming experience, show you relevant games and offers, and improve overall platform performance.
• 3
  Transaction Processing

  Your data is required to securely process deposits and withdrawals and to maintain financial transaction records. This is also essential for financial accountability.
• 4
  Customer Support

  When you contact support, your account history may be reviewed to help us assist you quickly and effectively — speeding up the resolution of your issue.
• 5
  Fraud Prevention

  Transaction patterns are analyzed to detect money laundering, bonus abuse, and other fraudulent activity — helping protect the interests of all legitimate players.
• 6
  Marketing Communications

  With your consent, we may send you updates on bonuses, promotions, and new games via email or SMS. You can opt out of these communications at any time.

4 Data Sharing & Disclosure

Darplay never sells or rents your personal data for commercial purposes. However, there are specific circumstances where sharing limited information may be necessary:

Payment Providers

Transaction details are shared with bKash, Nagad, and Rocket as needed to process deposits and withdrawals. These providers handle data in accordance with their own privacy policies.

Identity Verification Agency

As part of the KYC process, details such as your name, date of birth, and ID information may be shared with third-party verification agencies. This is done in strict confidence.

Legal Authorities

Darplay may be legally required to disclose information under a court order or regulatory authority directive. In such cases, Darplay complies with all applicable laws.

5 Cookie Policy

Darplay uses cookies on its website and app. Cookies are small text files stored in your browser. The types of cookies we use:

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

6 Data Security Measures

Darplay follows the highest industry standards to keep your data safe. Our security measures include:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Multi-Factor Authentication: Add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing conducted by independent security experts.
• Firewall & IDS: Advanced technology to prevent unauthorized access and cyber attacks.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Staff Training: All staff receive regular training on data protection.
• Data Minimization: Only the information strictly necessary is collected.

7 Your Rights

Under Darplay's Privacy Policy, you have the following rights:

• Right to Access: You can request to know what personal data Darplay holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of specific data (beyond what we are legally required to retain).
• Right to Restrict Processing: You may request that we limit how we use your data for certain purposes.
• Right to Data Portability: You can request an export of your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, email us at support@darplay.ws. We will respond within 30 days. You may be asked to provide some information to verify your identity.

8 Data Retention Period

Darplay does not retain your data longer than necessary. The retention periods for different categories of data are outlined below:

Once the designated retention period ends, your data is securely deleted or anonymized so that individuals can no longer be identified.

9 Protection of Minors' Data

Darplay is strictly for users aged 18 and above. We never knowingly collect personal data from minors. Date of birth is verified at registration, and additional KYC checks are carried out whenever there is reasonable cause for suspicion.

If we become aware that data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed. If you believe your child is using Darplay, please contact us at support@darplay.ws.

10 Privacy Policy Updates

Darplay may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you as follows:

• Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
• Significant changes: Notifications are sent by email and posted as on-site notices.
• Major Changes: Upon login, users will be asked to review and accept the updated policy.

Continued use of Darplay after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@darplay.ws
• Live Chat: Available 24/7 by logging into the platform
• Response Time: Within 48 hours by email, instantly via live chat

For data protection requests, include "Data Privacy Request" in the subject line. Send from your registered account email so we can verify your identity.